Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know.
You may return your purchases within 14 days of your purchase date provided they are in new unused condition.
Returns are processed upon receipt of the products and you can expect a full refund 5 to 10 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to ship the package with a carrier that can provide tracking and insurance. Malaika Online Store GmbH is not responsible for packages that are damaged during return shipment and if receipt by our receiving department cannot be verified.
Malaika Online Store GmbH
Dubrowstraße 29
14129 Berlin
Germany
Tel: +49 - 30 - 80499042
E-Mail: customer-service@malaikalinens.com
Office hours: Monday through Friday, 9:00 am to 5:00 pm (Central European time)